Life Time

Dear Lifetime Gym Management, Since staff and management are not interested i'll share my extreme disappointment with my experiences at Lifetime Buckhead here. As a long-time member, I expected a higher level of service and commitment to member satisfaction, but my recent encounters have left me disheartened. First and foremost, I have witnessed a rapid decline in the gym's overall cleanliness and maintenance. Equipment frequently shows signs of wear and tear, with some machines out of service for extended periods. This not only hinders my workout routine but also raises concerns about safety. This is not the standard I would expect from a gym with a premium monthly Membership fee. One of the other big issues at this location is the fact that group class Alpha and GTX have the music playing at such high volumes that it becomes impossible to hear my own music or even engage in a conversation with your workout partner or even a trainer. very uncomfortable The frontdesk staff is focused on their personal conversations, on their phones or meals, coffee that it feels bothersome to them for members to want to be checked in which results in getting checked in with no greeting or even a smile!! The lack of management being on site or even caring shows throughout the club - Very disappointing!!

I like this place a lot. Plenty of equipment and workout options. Clean facilities, including hot tub, sauna, steam room. Even at its most crowded it does not feel overcrowded. I haven't observed any of the negative things commented upon by some recent reviewers. My understanding is that some of the staff members that may have had negative attitudes no longer work here.

It’s very disappointing and displeasing that you pay a ton of money(378) for something that supposed to take pride in their service !!!!!! I do not come to the spa area to hear individuals chump on ice, play loud music or talk on their phone !!!! Proper etiquette when it comes to the sauna is to have peace and calmness !!!!! That is just like me going to a yoga class and talking on My phone when I went to the front seat they just pass it off like it’s okay to do these things…. I understand everyone has rights to do what they want but at the same time their rules everywhere you attend and we should respect people space and the things we pay money for… it use to be a sign on the front door on what to expect in the sauna area. I will be looking for another gym !!! You’re just paying for the location there is no Quality there!!!! I agree sandy springs is a better location

I was really excited for this gym to open but it’s been an huge disappointment. There are not enough treadmills and you have to wait for machines often. It can also be difficult to find a locker during busy times. All around overpriced for what it is. They try to sell you on all these amenities that aren’t actually included unless you pay more. The pool in the summer and Pilates are not included. LifeSpa & Cafe are also overpriced - you might as well go elsewhere. It is such a hassle to get in and out of the location. They’re not enough parking spaces and the garage being so many floors doesn’t make me feel safe as a women coming late evening alone. There influencers galore here filming - on the floor but more worryingly in the women’s locker room.

I have a love-hate relationship with this place. It’s walking distance from my office so it’s super convenient/the only reason why I go nowadays. Over the past few months I’ve had minor inconveniences and issues which I’ve overlooked including trainers showing up late to appointments, instructors canceling appointments last minute/same day, class instructors arguing with LTPT trainers during sessions, and even drunk texts from a trainer (nothing inappropriate but just weird and awkward). I’m writing a review today because someone went into my locked locker and stole credit cards out of my wallet yesterday. Lifetime has a horrible and lax locker lock-out policy and basically anyone can go to the front desk and ask for any locker to be opened claiming it is theirs. I reported it to the front desk in which I was greeted with an attitude of inconvenience. I know there’s not much staff can do about stolen property but I at least wanted them to acknowledge their flawed locker lock-out policy and take ownership of committing to do better with security and safety. With lifetime fitness, you’re paying for a “nice” facility and that’s it. Cleanliness is subpar (though this is more on the members, I see staff cleaning all the time but a lot of the members who go here have zero respect for the space and just throw their trash and towels on the floor), staff is unprofessional (not all staff but personal training, front desk and dynamic stretch teams could be greatly improved), security is a joke, and management doesn’t seem to care about or take any feedback/concerns seriously.

Find another gym - it isn't worth the money and the staff here couldn't be worse. This facility is grossly overpriced with some of the worst service that I've received. Additionally, it is absurd that you do not have access to the rooftop pool as part of what is already an incredibly expensive gym membership. Lastly, Life Time needs to find a new manager because Mishkat Lightwala is one of the most unprofessional and rude customer service "professionals" that I've come across.